Steps to completing an application
Navigating your dashboard (coming soon)
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Designed with advisors in mind, the Lia sales platform streamlines your workflow, enabling you to effortlessly quote and submit life insurance applications through one ease-to-use platform.
No installation is required! You can now access the Lia sales platform directly through your web browser at liaweb.assumption.ca.
Just ensure your browser is up to date.
Yes. Lia is a web-based platform and requires an internet connection.
While Lia relies on an Internet connection, here are available options for handling situations where Internet access is unavailable:
Lia works seamlessly on popular browsers like Google Chrome (recommended), Microsoft Edge, Safari, and Firefox. Just make sure your browser is up to date.
Need help updating your browser? Follow these instructions:
Google Chrome:
Microsoft Edge:
Mozilla Firefox:
Apple Safari:
On macOS
On iOS/iPadOS
Yes. Lia is compatible with both Mac and PC.
Yes. Lia is built with a responsive web design. This means that the layout and content of the website will adjust automatically based on the size and orientation of your device, for enhanced usability, we recommend using either an iPad or a Samsung Galaxy tablet.
Yes, Lia supports cross-device continuity. Since Lia is web-based, your application progress is synchronized across devices, ensuring that you don’t lose any entered information during the transition.
Enter your Assumption Life username and password into the log in window. If you encounter any issues or have forgotten your login information, Lia provides support recovery options to assist you in gaining access to your account.
To change your existing Lia password, you can follow these step-by-step instructions:
If you happen to forget your password, don’t worry – there's a straightforward solution in place.
In the top right corner of the header, select English or Français to change the language. Your Internet browser will automatically remember your selected language for future visits.
It’s important to note that the language in which you submit applications will determine the language of the application documentation and the policy. If you submit an application while working in English, the client documents will automatically be in English, and vice versa.
Yes, Assumption Life's complete suite of products and riders are available on Lia.
Yes, Lia supports commission sharing. To specify compensation details and commission splits, navigate to the “Representatives Report” section of the application. The individual with whom the commission is being shared must be also contracted with Assumption Life. For commission sharing setup, the agent will need to provide the Assumption Life username of the intended recipient.
Completing an application is easy! Simply start by logging in to Lia then follow these steps to ensure a seamless process:
These steps will guide you effectively through the application process. Should you have any questions or encounter any issues along the way, our dedicated support team is readily available to provide assistance.
After completing your quote, access your detailed illustration by clicking on “Illustration” in the top right corner of the screen. This action opens the illustration in your browser window. To download the illustration as a PDF, click on “Download” in the top right corner of the header. A new window will display the illustration in PDF format, and you can save it by clicking the download or save button in your browser.
To return to your Lia quote screen, navigate to the appropriate tab in your browser and select "Return to Illustration”in the top left corner of the header.
Please note that the exact steps may slightly vary based on the browser, operating system, and system settings you are using.
Safari Browser
When downloading PDF documents using Safari Browser on an iPad, it's important to check your pop-up blocker settings.
To ensure smooth downloads, disable your pop-up blocker by following these steps:
Chrome Browser
The first time you attempt to download a PDF document using a Chrome Browser on an iPad, the browser will prompt you to allow pop-ups. Simply select "Always Show" when this prompt appears.
To find downloaded PDFs on your device, the process can vary depending on the operating system you are using. Here are general guidelines for common platforms:
Desktop Computer
Android Tablets
iOS Tablets (iPad):
After clicking “SUBMIT APPLICATION” in the “Review & Submit” section, you will be redirected to a page displaying a success message, confirming the successful submission of your application. Additionally, you can view the status of your submitted applications on the applications dashboard, located in the left-hand sidebar menu.
In the rare instance that your application encounters any submission issues after clicking “SUBMIT APPLICATION”, you will be redirected to a page with a failure message. If this happens, please review the error message for guidance on the specific issue. Depending on the error message, you'll be able to take the necessary steps and try submitting the application again.
If the problem persists, our dedicated support team is available to help troubleshoot and ensure the successful submission of your application.
For electronic signature: Yes, if any corrections are necessary after submitting the policy for electronic signature, you can cancel the electronic signature process by clicking the "Edit" button. This button is located in the applications dashboard in the left-hand sidebar menu in Lia. After making the required revisions, you will need to resubmit the updated application, and a new signature request will be sent to all signers.
Note: This option remains available as long as you haven't completed the signature process.
For paper signature: No, you will need to contact head office to cancel your application or request changes.
How your progress is saved depends on the section you’re working in:
In the quote screen: While you’re still in the quote screen, you can manually save your progress by clicking “Save” at the top right of the screen.
In the application: Once you reach the application stage however, your progress is automatically saved and stored in your applications dashboard, located in the left-hand sidebar menu in Lia. This allows you to resume and complete it at a later date without losing any information.
Your saved application will remain in the dashboard until it’s either submitted or manually deleted. Once submitted, it remains on the dashboard for 72 hours.
Retrieve a saved application by accessing your applications dashboard in the left-hand sidebar menu in Lia, then clicking “Continue” on the application you wish to resume.
Your submitted application remains in Lia for 72 hours following submission. To access a submitted application within this timeframe, access your applications dashboard in the left-hand sidebar menu.
If more than 72 hours have passed, please refer to the “Online Products Report” in the quick links section of Advisor Corner to view your submitted application.
The application is automatically submitted in the language selected at the time of submission. For instance, if the system is set to English before you click “Submit”, then the application is sent in English.
It's essential to note that all accompanying documentation, including the policy contract, is issued in the same language as the application.
Lia offers flexibility in signature options to cater to your convenience. In the “Review and Submit” section of your application, you can choose between a built-in e-signature or a traditional paper copy.
Electronic signature: If you opt for the electronic signature, Lia offers an integrated option, OneSpan. We recommend using the integrated e-sign feature in Lia for a smoother experience. Nevertheless, we do accommodate signatures from alternative e-signature systems, such as DocuSign, SignNow, and Adobe Sign, as long as they adhere to specific compliance requirements.
If you prefer to use your preferred e-signature system and decide to opt out of using OneSpan, kindly choose the "Paper copy for signature" option you will be able to download the PDF copies and sign them accordingly. Remember to upload the signed document to your application before submission for faster processing. Learn more about alternative e-signature systems.
Paper copy: For those who prefer the traditional route with a paper copy, you have the option of using the version automatically generated by Lia, or obtaining a blank copy from the Document Centre on Advisor Corner. Simply scan and upload the signed document to your application before submission for faster processing.
No, there is no limit.
No, if corrections are required after submitting the application for electronic signature, you can cancel the process by clicking on the “Edit” button in the relevant column of the application dashboard, located in the left-hand sidebar menu.
Once you've made the necessary revisions, you'll need to resubmit the updated application, and a new signature request will be sent to all signatories.
Once the application and signatures are received, it goes through a series of steps in the underwriting process. Here is a detailed breakdown of what happens:
Step 1: Initial Review
Assumption Life conducts an initial check for accuracy and completeness. If further details or clarification are needed, we'll promptly contact you via email. You can track its status via the "New Application Status" section in the Advisor Corner.
Note: Processing only starts once all required signatures have been received. Until then, your application is on hold. Estimated Timeframe: Up to 24 hours, unless Assumption Life requires more information.
Step 2: Medical Underwriting
As part of the application process, your client may be asked to undergo medical testing. This process is managed by Dynacare and ExamOne on behalf of Assumption Life, who will contact your client directly to schedule any required appointments.
Estimated Timeframe: Variable. A health professional will contact your client at the number within 5 business days of the request to schedule a meeting at their convenience. Once testing is completed, Assumption Life receives the results within 5 business days.
In cases where additional information is needed, Assumption Life temporarily halts the processing of the application until all required details are gathered. Please be aware that this may lead to varying delays.
Estimated Timeframe: Variable. The application is on hold until all the required information is received from the advisor.
Step 3: Application Review and Approval
Assumption Life carefully reviews the entire application, including any additional information obtained through the medical underwriting process. Based on this comprehensive assessment, Assumption Life is able to reach a decision regarding the application and contacts you by email to convey the outcome.
Estimated Timeframe: Up to 72 hours.
Step 4: Policy Activation and Payment
Upon approval of the application (or on your client’s chosen issue date, if different) Assumption Life activates the policy and processes the first premium payment. The transaction is labelled as “Preauthorized Debit Assomption Vie” on your client’s bank statement.
In some cases, applications are approved with modifications. When this happens, Assumption Life postpones activating the policy until your client has signed a modification form.
However, for most cases, at this point, your client is officially protected – congratulations!
Estimated Timeframe: Up to 72 hours.
Step 5: Policy Delivery
Assumption Life provides you with the policy, either electronically or by mail, depending on your MGA’s chosen method of delivery.
Estimated Timeframe: Up to 24 hours for electronic copies. Hard copies are mailed to your MGA twice per week, on Tuesdays and Thursdays.
Your submitted application remains visible in Lia for 72 hours after submission. To obtain a submitted application within this period, access the applications dashboard in Lia's left-hand sidebar menu. Then, in the Documents column, download the PDF summary and the representative's report.
If more than 72 hours have passed since submitting the application, follow these steps:
Before submitting your application:
After your application has been submitted:
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